Return Policy
Return Policy
At VapePal, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange. Please read the following guidelines carefully to ensure a smooth return process:
1. Eligibility Criteria for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, unopened, and in their original packaging.
- E-liquids and disposable vaping devices cannot be returned for health and safety reasons unless they are unopened and sealed.
- Clearance or sale items are not eligible for return.
2. Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 30 days of receiving your order to request a return authorization (RA) number.
- Include your order number, the item(s) you wish to return, and the reason for the return in your email.
- Our customer support team will provide you with a return shipping address and further instructions.
3. Return Shipping
- You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item received, defective product).
- We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your items.
- VapePal is not liable for any items lost or damaged during return shipping.
4. Processing Refunds or Exchanges
- Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria outlined above.
- If your return is approved, we will process your refund or exchange within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed based on the availability of the desired replacement item.
5. Contact Us
If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer support team at [email protected]. We are here to help and ensure your satisfaction with every purchase.